Shipping policy

Effective Date: 17 December 2025

At Klik NZ, we aim to deliver your order quickly, safely, and reliably anywhere in New Zealand. This Shipping Policy explains how we process, ship, and deliver your purchases.

1. Processing Times

  • Orders are processed within 1–2 business days.
  • Orders placed on weekends or NZ public holidays will be processed on the next business day.
  • During peak periods (e.g., Christmas, promotions), processing may take slightly longer.

Once your order has been processed, you will receive an email confirming dispatch and tracking details.

2. Shipping Options, Rates & Delivery Times

We ship nationwide across New Zealand using trusted courier partners.

Estimated Delivery Times

  • Standard Urban Delivery: 2–5 business days
  • Rural Delivery: 3–7 business days
  • Remote/Hard-to-Reach Areas: May take additional time

Delivery timeframes are estimates and may vary based on courier capacity and location.

Shipping Rates

  • Shipping costs are calculated at checkout based on your delivery location and order weight.
  • Free shipping may be available during special promotions or for qualifying orders (details shown at checkout).

Dispatch Notifications

After shipping, you will receive:

  • A dispatch confirmation email
  • A tracking number (when applicable)

This allows you to follow your parcel from our warehouse to your doorstep.

3. Tracking Your Order

Most parcels include full tracking.
Tracking updates are provided by the courier and may take 12–24 hours to appear after dispatch.

If the tracking link shows no updates after 48 hours, feel free to contact us — we’re happy to help chase it up.

4. Delivery Delays

While we work hard to deliver on time, delays can occasionally occur due to:

  • Courier disruptions
  • Weather events
  • High-volume seasons
  • Road closures or rural limitations

If your order is delayed, we will assist where possible, but delays outside our control are not grounds for compensation unless required under the CGA.

5. Delivery Issues, Lost Parcels & Courier Investigations

If your parcel appears lost, delayed, or incorrectly delivered:

  1. Contact us at contact@klik.co.nz

  2. We will open a courier investigation on your behalf

  3. Most investigations take 3–10 business days

If the courier confirms loss or non-delivery, we will offer a replacement or refund as required under the Consumer Guarantees Act.

6. Incorrect or Incomplete Addresses

Please double-check your delivery information at checkout.

  • Incorrect, incomplete, or non-deliverable addresses may result in lost or returned parcels.
  • If the parcel is returned due to an incorrect address, we can reship it at your cost.
  • We cannot refund orders lost due to an incorrectly entered address unless required under NZ consumer law.

7. Authority to Leave (ATL)

If you request or select "Authority to Leave":

  • The courier may leave your parcel in a safe place
  • Once delivered, the parcel is considered successfully delivered
  • Klik NZ is not responsible for theft or damage after delivery unless required under the CGA

If no ATL is selected, the courier may require a signature.

8. Items Damaged During Delivery

If your order arrives damaged:

  1. Contact us within 48 hours

  2. Include photos of the item and packaging

  3. We will assess the issue and arrange a replacement or refund where applicable

This complies with the CGA obligations for goods damaged in transit.

9. International Shipping (If applicable)

If you plan to ship internationally in the future, I can add this section.
For now, policy states:

We currently ship within New Zealand only.

10. Contact Us

For shipping questions, tracking help, or delivery issues, please reach out anytime:

📧 contact@klik.co.nz

We are here to help and will respond as soon as reasonably practicable.