Privacy policy
Effective Date: 17 December 2025
At Klik NZ (“we”, “us”, “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs).
By using our website (klik.co.nz), purchasing from us, or interacting with us, you agree to the terms in this policy.
1. Information We Collect
We collect personal information necessary to provide our products and services. This may include:
Information you provide directly:
Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely via third-party providers)
Order details and communication history
Information collected automatically:
IP address
Device and browser type
Cookies and tracking data
Website browsing behaviour
Analytics (e.g., Google Analytics, Meta Pixel, TikTok Pixel)
Information from third parties:
Payment providers (e.g., Shopify Payments, Stripe, PayPal)
Courier partners
Email marketing platforms
We only collect information that is necessary for our business functions (IPP 1 & 2).
2. How We Use Your Information
We use your personal information for purposes that include:
Processing and delivering your orders
Communicating with you about orders, support, or inquiries
Managing returns, refunds, or disputes
Improving website performance and customer experience
Personalising marketing (only if you have opted in)
Fraud prevention and website security
Complying with New Zealand laws (tax, consumer guarantees, record-keeping)
Internal reporting and analytics
We will not use your information for any purpose not directly related to the reason it was collected (IPP 10).
3. Cookies, Tracking & Analytics
Klik NZ uses cookies and similar technologies to:
Make the website function correctly
Remember your preferences
Improve performance and user experience
Measure marketing effectiveness
Deliver personalised content and ads
Common tools we use include:
Google Analytics
Meta/Facebook Pixel
TikTok Pixel
Shopify performance and security cookies
You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
4. Sharing of Your Information
We do not sell or rent your personal information.
We may share your information only with trusted third parties when necessary to run our business, such as:
Courier companies (to deliver your order)
Payment gateways such as Shopify Payments, Stripe, or PayPal
E-commerce and hosting platforms (Shopify stores data overseas)
Email marketing services (for customers who opt in)
IT service providers and security tools
These third parties may store your information outside New Zealand.
When this occurs, we ensure that similar data-protection safeguards are in place as required under IPP 12 & 13.
5. Storage & Protection of Your Information
We take all reasonable steps to keep your personal information safe (IPP 5).
This includes:
Encrypted payment processing
Secure servers and networks
Restricted access to customer information
Regular system monitoring and security checks
Compliance with Shopify’s global security standards
We do not store your full credit card details. All payments are processed securely through PCI-compliant platforms.
6. Data Retention
We retain your personal information only for as long as necessary to:
Fulfil your order or provide support
Comply with legal and tax obligations
Resolve disputes
Maintain accurate business records
When information is no longer required, we securely delete or anonymise it (IPP 9).
7. Your Rights
Under the Privacy Act 2020, you have the right to:
Access the personal information we hold about you (IPP 6)
Request correction of your data if it is inaccurate or incomplete (IPP 7)
Ask how your information has been used or disclosed
Request deletion of your information where appropriate
Opt out of marketing communications at any time
Decline to provide certain information (however, this may prevent us from processing an order)
We must respond to access or correction requests as soon as practicable.
8. Overseas Disclosure (IPP 12 & 13)
Because Klik NZ uses international platforms such as Shopify, Stripe, Google, Meta, and email providers, your personal information may be stored or processed in other countries including:
Australia
United States
Canada
Singapore
European Union locations
We take reasonable steps to ensure these providers offer privacy protections comparable to New Zealand law.
9. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a new “Effective Date.”
Continued use of our website after changes are posted means you accept those changes.
11. Contact Us
If you have questions about this policy, want to access your information, or need to make a privacy request, please contact:
📧 contact@klik.co.nz
If you feel your privacy concerns have not been resolved, you may contact the New Zealand Office of the Privacy Commissioner:
https://www.privacy.org.nz