Refund policy

At Klik NZ, we strive to provide high-quality products and a seamless shopping experience. If you're not completely satisfied with your purchase, we’re here to help.

Returns:
You may return unused, unopened items in their original condition within 14 days of delivery for a full refund or exchange. To be eligible, the item must be in its original packaging and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds:
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, your refund will be processed within 5–7 business days, and a credit will automatically be applied to your original method of payment.

Faulty or Damaged Goods:
If you receive a faulty or damaged item, please contact us within 7 days of delivery with photos and a description. We will arrange a replacement or refund at no additional cost.

Contact Us:
For any return inquiries, please email us at contact@klik.co.nz.
We’re committed to ensuring your satisfaction with every purchase.